Depending on your individual situation, we can offer you and your children, aged 0- 13 years, friendly, non-judgmental support in a variety of ways:
“I come in twice a week and I feel like I have a home. Friends of the Family feels like my second family; they watch the children grow up and the mums bloom and I couldn’t ask for a better group to be at.”
“Having a volunteer befriender has made a big difference to our lives. She goes out of her way to support and understand us.”
"The counselling has helped me come out of the darkness and into the light."
We offer services to children and families who live in Winchester and its surrounding villages. Our families and their children need support with a variety of issues. These often include isolation, low self-esteem, mental or physical illness and relationship difficulties.
Our holistic approach enables us to match our services to you and your children’s individual needs. We provide long-term support that is consistent but flexible. Our aim is to work with you to help you find your own strengths and resolve the issues you face. With our support, we hope that you and your family will feel more confident to move forward more positively. Read what some of our under 5s mums, 5s to 13s families and dads say about working with us.
Anyone. Families may refer themselves or occasionally a concerned friend will make contact on their behalf. Most of our children and their families are referred by other professionals, such as a health visitors, GP, school nurse, or teacher.
Each of our services has basic criteria for accepting referrals, but we would much rather chat through your individual needs with you or a referrer first. This helps us get a clear picture of your family’s needs and how we might best be able to help. If our services aren’t right for your family, we will always try and connect you to other services that may be better placed to support you.
Once your referral is accepted, the manager of the service you have been matched to will telephone and arrange to visit you and your family in your own home. During this initial visit they will talk to you in more depth about your family’s needs and assess how best to support you and your children. You will then be given information about next steps.